When sparks fly
Last month Cambodia's irrepressible young people discussed consumer rights in the country. It seems there are efforts underway to begin to correct a persistent wrong over many years, one that I actually spoke about back in 2005 "Doing Business in Cambodia."
Well, after an altercation this week with Cambodia's monopoly Electricity Company (EdC) - that proclaims "high quality" and "best productive services" - you can see how much not only the legislative and regulatory frameworks must change but also the basic culture.
EdC cut off our electricity supply. No warning, not even from their technician. He visited to see that we would indeed be inconvenienced by his efforts. I saw him pacing up and down outside, looking over the wall, but he walked away when I approached him. Then the supply went off. However, it was only later in the day that we realised it was not one of the daily planned outages.
Apparently although I'd gone to the bank to pay the bill in the same way as I've done for years, something had gone wrong. EdC didn't/don't bother to investigate. This was the Company's terse reply to me: